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GENERAL CONTRACTING CONDITIONS

In this section the contracting and acquisition conditions of the products offered on this website (http://www.ticketmadness.es) owned by Madness Live S.L. (hereinafter TicketMADNESS).

By accepting this contract, the consumer and / or user (hereinafter client) accepts the following:

     That is a person with sufficient capacity to contract.
     You have read, understand and accept without reservations and each of the points of these general conditions.
     That assumes all the established obligations.

Without prejudice to the provisions of these Conditions of Contract, the Client is subject without reservation to compliance with the rules established in the Legal Notice of the Site.

TicketMADNESS does not aim to process data corresponding to minors. TicketMADNESS only sells to persons of legal age according to the Spanish legislation (article 315 of the Civil Code) that have a valid credit / debit card issued in their name.

However, as long as there is authorization from their parents or guardians, minors may register on the Site and purchase tickets.

The user is solely responsible for the veracity and accuracy of the data provided to TicketMADNESS in the booking process.

These conditions will have an indefinite period of validity and will be applicable to all hirings made through this website http://www.ticketmadness.es.

TicketMADNESS reserves the right to modify the contractual offer, constituted by the present general conditions and the list of products and their prices, at any time, although said modifications will not be made with the hiring already carried out by the consumer and / or user previously . Therefore, it is recommended to read before proceeding to purchase any product offered.
IDENTITIES OF THE PARTIES

On the one hand, Madness Live S.L. (Holder of the website http://www.ticketmadness.es) with C.I.F. B73908402, as a supplier of the products hired by the consumer and / or user, with registered office at MADNESS LIVE! S.L. C / Torremesas 15, Murcia 30007 (Spain), duly registered in the Murcia Mercantile Register dated 13/01/2016, in volume 3148, folio 210, inscription 1 with sheet MU-90836, with email address: info @ ticketmadness.es

And on the other hand, the client, registered in the website and whose purpose is to be a consumer and / or user thereof and / or contract the products or services of TicketMADNESS.
COMMUNICATION AND CONTACT

For the purposes of communications, TicketMADNESS offers the following means of contact to the client:

Email: info@ticketmadness.es

Mailing address: MADNESS LIVE! S.L. Department of data protection, with address at C / Torremesas 15, Murcia 30007 (Spain)

Contact and user service form.

The communications made between the client and TicketMADNESS by said means will be considered effective and valid for all purposes.
CUSTOMER'S RESPONSIBILITY

The client is obliged to make a lawful use of the website and the services provided therein, respecting the current legislation and abstaining from injuring the rights and interests of third parties and TicketMADNESS.

The client is responsible for the truthfulness of the data provided to TicketMADNESS, therefore he / she is responsible for the consequences that may be caused by providing false or erroneous information on this website.

The client must respect and accept the general contracting conditions, and the legal and privacy notices established in this website.

Failure to comply with the foregoing may result in the withdrawal or cancellation of services by TicketMADNESS without prior notice and without entitlement to any compensation, as well as at the start of legal actions to which it was entitled to attend. TicketMADNESS.
RESPONSIBILITY OF TicketMADNESS

The organizers will not be responsible for eventual cancellations of the events published for any reason or reason over which TicketMadness does not exercise any control, which respond to unforeseeable circumstances, force majeure, (loss of artists, weather ...), or loss.

Any circumstance that obliges the organizers to vary the order, date or composition of the event will be published on the Site.
LANGUAGE

The navigation through the Web, commercial, contractual information and communications with Clients and / or users will be carried out in Spanish.
TECHNICAL MEANS TO CORRECT ERRORS

In case the consumer and user detected that an error occurred when entering their personal data during their registration as a user of this website, they can correct errors by contacting the customer service through the email info@ticketmadness.es

During the purchase and prior to the formalization of the order, the system will allow adding or deleting products.

If you detect an error in your order after the completion of the payment process, you must also immediately contact us through the form described in the previous paragraph.
ARCHIVE OF THE ELECTRONIC DOCUMENT

As additional prior information, required in art. 27 of Law 34/2002, on Services of the Information Society, it is communicated to the consumer and user that TicketMADNESS will proceed to file the electronic document by means of which the purchase is formalized and said document will not be accessible.
OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS)

The purpose of this contract is to regulate the relationship between TicketMADNESS and the client at the time that the client gives his consent during the contracting process by accepting the corresponding box. (Box that, prior to acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of purchase and sale will entail the delivery in exchange for a certain price on the website of a product.
PROCUREMENT OF CONTRACT

The purchase of TicketMADNESS products can be made as established in the link as buy.
PRODUCTS / SERVICES OFFERED

The main characteristics of each product are described in their corresponding files or sections. (Characteristics, price, offers, discounts, etc).

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.

For any information about the order, the customer will have the form established for this purpose in the section "ATTENTION TO THE CUSTOMER" through the email: info@ticketmadness.es, indicating the order number assigned to him in the email confirmation of purchase.
PRICE AND VALIDITY PERIOD OF THE PRODUCTS

The client accepts that the economic valuation of some of the products may vary in real time. As a result, the price to be applied will be the one in effect on the date of placing the order. Notwithstanding the foregoing, said final price will be communicated to the customer in the electronic purchase process prior to and before the latter proceeds to formalize his acceptance of the purchase.

The prices indicated for each product include the Value Added Tax (VAT) and in any case they will be expressed in the Euro currency (€).

In this case, the client may observe that in certain purchases, management expenses may be generated, the amount of which may be checked, in any case, before the start of the purchase process.

Therefore, the customer can check and calculate the total price of the product with the exact breakdowns before proceeding to formalize the payment in the process of purchasing the web.
WAY TO PAY

Payment is accepted with the following cards: Credit Card, Visa, and Mastercard.

Through this means of payment, the client will be redirected to the Redsys payment gateway, where he will have to provide his card number, the expiration date and his CVV number. In no case will these data be provided to TicketMADNESS.
CANCELLATIONS

When the amount of a purchase has been charged fraudulently or inappropriately, using the number of a payment card, the holder of the same may request the cancellation of the charge to TicketMADNESS as long as the prior filing of a report of these events is proven.

The refund of the same will be made by a written claim, which must be accompanied by the documents (complaint) that prove the loss or theft of the card with which the payment was made.
RIGHT OF WITHDRAWAL

The client must ensure reliably before processing the reservation of the accuracy and adequacy of the entered data, since it is not possible to return the purchased tickets once the purchase is made. Not being able to attend the show or event or making an error when acquiring the tickets (once the payment is finished) are not grounds for their return. Only tickets may be canceled due to possible technical or operational incidents attributable to TicketMADNESS. The user can not exercise the right of withdrawal or resolution provided for in article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, for being within the exceptions provided in article 103 of this same legal body.

Changes and refunds will only be accepted in case of cancellation of the event.

COMPLAINT FORMS

The consumer and / or users may file any complaint or claim at the address MADNESS LIVE! S.L. C / Torremesas 15, Murcia 30007 (Spain), in accordance with the provisions of the relevant regulations in this matter. Notwithstanding the foregoing, the consumer and / or user may, in any case, request the referral of the same through the contact form established for this purpose in the section "ATTENTION TO THE CLIENT" or to the electronic address info@ticketmadness.es, form of Customer Support.
FIRE AND APPLICABLE LAW

The legislation applicable to these conditions, the legal notice and the privacy policy will be governed by current Spanish regulations.

The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Murcia (Spain).


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